Privacy Policy

Introduction
Cando Conveyancing understands and respects your privacy. We are committed to protecting the privacy of your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy outlines how we manage your personal information, including collection, use, disclosure, and security.

What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information is recorded in a material form or not.

Collection of Personal Information
We collect personal information to provide you with conveyancing services, including property settlement, contract review, property transfers, and related legal documentation.

Information We Collect:

• Identification: Name, date of birth, address, email, and phone number.
• Property Details: Property address, contract details, purchase price, and title information.
• Financial Information: Bank account details and payment information for settlement purposes.
• Statutory Information: Details from driver’s license, passport, or other identification documents as required by law.
• Sensitive Information: We may collect sensitive information (e.g., health information for special accommodation needs) with your explicit consent and only if it is directly relevant to the services we are providing.

How We Collect Information:

• Directly from you through our website forms, over the phone, via email, and in person.
• From third parties (with your consent), such as real estate agents, financial institutions, solicitors, and other service providers involved in property transactions.

Use and Disclosure of Personal Information
We use and disclose your personal information for the primary purpose for which it was collected, and for purposes related to that primary purpose.

Primary Purposes:

• Facilitating property settlements, transfers, and contract reviews.
• Communicating with you regarding your conveyancing matters.
• Maintaining accurate records of your transactions.
• Complying with our legal and regulatory obligations.

Disclosure to Third Parties (with your consent):

• Service Providers: Solicitors, valuers, banks, mortgage brokers, and real estate agents necessary to complete the property transaction.
• Referral Partners: If you were referred to us or we refer you to another professional (e.g., mortgage broker), with your prior consent.

We will never sell your personal information.

Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical security over our office premises and secure electronic practices, including password protection, encryption, and restricted access rights for digital files.

Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate or out-of-date information. Requests should be made in writing to the contact details provided below.

Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact:

• Visit us: Level 10/100, Arthur Street, North Sydney NSW 2060
• Postal address: P O Box 730, North Sydney NSW 2059
• Talk to us: 0435 706 707
• Email: help@candoc.com.au
• Office hours: Monday – Friday (9:00 AM – 5:00 PM)